He was previously the director of channel strategy service for InfoTrends. Ramos is the chief strategy officer for Visual Edge IT. Content covered will include: lead generation organizational IT metrics/benchmarks to be managed day to day quarterly business reviews and transforming your dealership from one with a culture of print to one with a culture of a total managed solutions provider.
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He will focus on how to build the right teams and processes to sell MITS.
Ramos will also focus on strategies that can help dealers improve penetration into their current client bases.
Even after the initial initiative of buying or building, most are still challenged with growing their managed IT services practices and selling MITS into their current MFP bases. The session will discuss the critical aspects of both approaches. Most have developed their practices organically, while others have acquired existing managed service providers (MSPs) in their respective markets. Through his company, Louie Gravance Creative Content, based in Orlando, Florida, Gravance continues to offer clients unique training programs with incorporated themes such as 'Great Service Serves the Server First!' and powerful initiatives including 'Service is a Superpower!' In March 2020, he published his first book, 'Service is a Superpower: Lessons Learned in a Magic Kingdom.' Educational Sessionsĭavid Ramos - Chief Strategy Officer, Visual Edge IT Visual Edge's Managed IT Services StrategyĪn estimated 65%-plus of the BTA dealer community is involved in offering managed IT services (MITS).
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Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award, and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998. Soon thereafter, he embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida. In 1987, Gravance was offered a summer job with The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California. At only 12 years old, he began working in California as a stage, film and television actor, and would go on to appear in more than 35 national television commercials. Gravance has been credited with 'literally changing the consciousness of business in America' through his service campaigns and initiatives. He has designed multimillion-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories. Following his tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker and corporate culture guru.
Gravance is often referred to as 'the guy who can make the Disney service concepts work outside of Disney.' From 1987 to 2014, he enjoyed a distinguished career with Disney theme parks, designing everything from live entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida. Gravance is founder of Louie Gravance Creative Content. Attendees will be given a ticket to a Disney theme park to use that afternoon.įor a detail Schedule Click Here Keynote Sp eake r Closing comments and prize drawings will be held from 11 to 11:30 a.m. Opening comments will begin at 8:30 a.m., followed by two educational sessions and breaks with exhibitors. The second day of the Spring Break will begin at 7:30 a.m. A welcoming reception will be held at the Yacht Club Marina from 5:30 to 7 p.m. Lunch will be served from noon until 1:30 p.m., followed by three more educational sessions. The keynote address will follow the break until noon. Breaks between sessions on both days will give attendees time to visit with peers and exhibiting sponsors. The first educational session will begin at 9:30, followed by a break. with breakfast, followed by exhibit time and opening comments at 9 a.m. The Spring Break event will begin at 8 a.m. Oct 13-14th, 2022 in Asheville, NC BTA's Spring Break event will be held April 1-2, 2022,Īt Disney's Yacht Club Resort in Orlando, Florida.īTA Member Dealers Receive 2-for-1 Registration! Spring Break Conference is open to dealers from across the country. Thanks for making the event a great success! BTA Southeast's next event will be the 2022 Fall Colors Retreat
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